on firmware version 11.5 and below, when a user has a vm on lines other than the primary line, they'll need to press the line button for the vm prompt to show up. did some testing and firmware 12 fixed that issue. firmware 12 essentially make the phone vm prompt the same as in the 796x series phone.
Sunday, September 17, 2017
Thursday, September 14, 2017
Cisco 8851
Just upgraded from 7960s to the new 8851 and 8865 phones. After the upgrade we found out that users with multiple lines have issue where if they dial out from their phone, the phone will pick the last line used as the calling number instead of primary line. Easy fix, set "Always use primary line" to "On". But that introduced another problem. Now they have to select the line when picking up the phone instead of just pressing the speaker or pickup up the handset like they always used to do on the 7960s. Opened ticket with Cisco and they said that's the way it is on the 8851. Really?!!
Not being convince I started testing all the setting on the phone that I can find that potentially sounds like it can be the fix. Long story short, the fix was to set "Always use prime line" back to Default and change "Show All Calls on Primary Line" to "Enabled" and that fixed the issue.
UPDATE: setting everything to default and just enable "Enhanced Line Mode" will accomplish the same
UPDATE: setting everything to default and just enable "Enhanced Line Mode" will accomplish the same
Friday, September 8, 2017
CUCM 11.5 cannot change PIN for user with no mailbox in CUC
CSCva90519
Symptom:
Unable to change the PIN for an End User in CUCM that does not have a voicemail box configured in CUC, and Enable End User Pin Synchronization under System -> Application Server.
Error: Pin update failed to update on Unity Connection Server. User Not Found
Refer to the "PIN Synchronization" Section of the guide below:
PIN Synchronization
The impact here is that users without mailboxes might still need to change their PIN in CUCM (for Extension Mobility, etc) on the end user account, and they are unable to do this with the End User Pin Synchronization enabled.
Conditions:
CUCM 11.5
CUC 11:5
User has no voicemail box in CUC
Enable End User Pin Synchronization is checked under System -> Application Server
Workaround:
You will have to do one of the following to allow the PIN to be changed from the End User page in CUCM:
1) Add a voicemail box to the user in CUC
2) Disable "End User Pin Synchronization"
We have found that we are able to update the PIN by logging into Extension Mobility and updating the PIN from there. However this will not do a PIN Sync to Unity connection even if the End User has a voicemail box configured or not.
Further Problem Description:
Unable to change the PIN for an End User in CUCM that does not have a voicemail box configured in CUC, and Enable End User Pin Synchronization under System -> Application Server.
Error: Pin update failed to update on Unity Connection Server. User Not Found
Refer to the "PIN Synchronization" Section of the guide below:
PIN Synchronization
The impact here is that users without mailboxes might still need to change their PIN in CUCM (for Extension Mobility, etc) on the end user account, and they are unable to do this with the End User Pin Synchronization enabled.
Conditions:
CUCM 11.5
CUC 11:5
User has no voicemail box in CUC
Enable End User Pin Synchronization is checked under System -> Application Server
Workaround:
You will have to do one of the following to allow the PIN to be changed from the End User page in CUCM:
1) Add a voicemail box to the user in CUC
2) Disable "End User Pin Synchronization"
We have found that we are able to update the PIN by logging into Extension Mobility and updating the PIN from there. However this will not do a PIN Sync to Unity connection even if the End User has a voicemail box configured or not.
Further Problem Description:
Customer Visible
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Last Modified:
Aug 9,2017
Status:
Open
Severity:
6 Enhancement
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