Monday, August 28, 2017

CUCM 9.1.2 Backup issue

we had a lot of failed CUCM backup on version 9.1.2 but since we upgraded to 11.5 the backup issue was resolved using the same sftp software which is not on Cisco's approved sftp software list.

Sunday, August 20, 2017

cisco 8831 with firmware 9.3.3 to 10.3.1 directly

need this to upgrade to this firmware sip8831.9-3-3-TO-10-3-1-v2

Phone running 9-3-3 FCS load can not be upgraded to 10-3-1 load directly
CSCur37664
There is a bug exists in existing 9-3-3 images: fail to upgrade to non-9-3-3 versions like 10-3-1 directly.

we would like to fix it in code on 9-3-3 FCS branch as well so that further more SR/ES based on 9-3-3 would be able to upgrade to 10-3-1 directly.

Symptom:
There is a bug exists in existing 9-3-3 images: fail to upgrade to non-9-3-3 versions like 10-3-1 directly.

Conditions:
There is a bug exists in existing 9-3-3 images: fail to upgrade to non-9-3-3 versions like 10-3-1 directly.

Workaround:
The workaround for upgrade from existing 9-3-3-5 FCS load to 10-3-1 MR release load would be via an intermediate version like 9-3-3-TO-10-3-1.

Further Problem Description:
customer visible bug for 8831 10.3(1)
Customer Visible
Was the description about this Bug Helpful?
(0)
Last Modified:
Jun 14,2017
Status:
Fixed
Severity:
3 Moderate
Product:
(35)
Cisco Unified IP Phone 6900 Series
Cisco Unified IP Phone 9951
Cisco Unified IP Phone Expansion Module 7914
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7945G
Cisco Unified IP Phone 7971G-GE
Cisco Unified Wireless IP Phone 7920
Cisco Unified IP Phone 7961G-GE
Cisco Unified IP Phone 6961
Cisco Unified Wireless IP Phone 7925G
Cisco Unified IP Phone 7941G
Cisco Unified IP Phone 6941
Cisco Unified IP Phone 7911G
Cisco Unified IP Phone 8961
Cisco Unified IP Phone 7940G
Cisco Unified IP Phone 7906G
Cisco Unified IP Phone 7975G
Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 8945
Cisco Unified IP Phone 9971
Cisco Unified IP Phone 8941
Cisco Unified IP Conference Phone 8831
Cisco Unified IP Phone 7931G
Cisco Unified IP Phone 6945
Cisco Unified IP Phone 7912G
Cisco Unified IP Phone 7970G
Cisco Unified IP Phone 6921
Cisco Unified IP Phone 7965G
Cisco Unified IP Phone 7960G
Cisco Unified Wireless IP Phone 7921G
Cisco Unified SIP Phone 3951
Cisco Unified IP Phone 7941G-GE
Cisco Unified SIP Phone 3911
Cisco Unified IP Conference Station 7937G
Cisco Unified IP Phone 7961G
Support Cases:
21
<CiscoIPPhoneError Number="6" />

apparently this means the phone is in the process of upgrading